Shipping Policy
Shipping Fees
All products include domestic shipping fees.
*Gift wrapping fees are not included in the total product price. Please be aware of this.
*For international shipping, please inquire before purchasing.
*Additions can be made after an order is confirmed, but not after it has been shipped. Please be aware of this.
Delivery Date
Shipping & Delivery - Flow until delivery
We will arrange delivery within approximately 3 business days after receiving your order.
*However, for orders requiring special handling such as gift wrapping or other requests, shipping will occur as soon as they are ready.
*We generally aim to deliver within 5 days, but there may be delays depending on fishing or harvesting conditions.
*For some remote islands and regions, delivery may take an additional 10 days. Please be aware of this.
*Delivery may be delayed if orders are concentrated, or around long holidays, and the New Year period.
*If your product has not arrived after 15 days from your order, please contact us at kayafoodservice@gmail.com.
*If you are not available, please use the contact information on the redelivery slip from the delivery company to arrange a redelivery.
Shipping Completion Notification
We will send you an email notification when your item has shipped.
Please note that there may be delivery delays due to weather or transportation conditions. Thank you for your understanding.
Date and Time Specification
"Delivery date and time specification" is not available.
Shipping Policy
1. Orders will be shipped within 24 hours.
2. Deliverable regions: Japan only. (*International shipping is available upon consultation. Please inquire.)
3. Please note that delivery may be delayed beyond the scheduled time due to credit card processing status. Also, it is not possible to specify a delivery date and time at the time of product purchase.
5. For return shipping addresses, please contact our representative. Inquiries here: kayafoodservice@gmail.com.Inquiries
Business Hours
Online orders are accepted 24 hours a day.